Privacy Policy

Information We Collect

When you reach out to us or become a client, we collect different types of information depending on what services you need. Here's what that looks like in practice.

Information You Give Us Directly

Technical Information We Collect

When you visit our website or we work on your systems, we may collect technical data. This helps us provide better service and troubleshoot issues faster.

How We Use Your Information

We're not in the business of selling data or bombarding you with marketing. We use your information to do our job well and keep you informed about relevant services.

How We Protect Your Data

Security isn't just something we provide for clients. It's how we run our own operations. We take reasonable precautions to keep your information safe.

That said, no system is completely foolproof. We do our best to protect your data, but we can't guarantee absolute security. If you notice anything suspicious related to your account or our services, let us know right away.

Who We Share Information With

We keep your information within our team whenever possible. But sometimes we need to share limited data with others to provide our services properly.

Any third parties we work with are required to protect your information and use it only for the specific purposes we've authorized. We don't give blanket access to your data.

Your Rights and Choices

This is your information. Under Canadian privacy law, you have specific rights about how it's handled. Here's what you can do and how to do it.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this in a readable format within 30 days. There's no fee for reasonable requests, though we might charge for excessive or repetitive requests.

Correct Inaccurate Information

If something we have on file is wrong, tell us and we'll fix it. This is especially important for contact details and technical configurations.

Request Deletion

You can ask us to delete your information, and we'll comply unless we have a legitimate reason to keep it (like ongoing service contracts, legal requirements, or unresolved disputes). We'll explain if we can't delete something and why.

Withdraw Consent

If you've given us permission to use your information in specific ways, you can withdraw that permission. Just know that this might affect our ability to provide certain services.

Opt Out of Communications

You can unsubscribe from marketing emails anytime using the link in those messages. You'll still receive essential communications about active services.

How Long We Keep Your Information

We don't keep information longer than necessary. How long we retain your data depends on several factors.

When we no longer need your information, we delete it securely. For physical records, that means shredding. For digital data, that means secure deletion that prevents recovery.

Cookies and Website Tracking

Our website uses a few essential cookies to function properly. We're not tracking your every move across the internet, but here's what happens when you visit storecompfull.net.

Essential Cookies

These keep the website working. They remember your session, maintain security, and handle basic functionality. You can't turn these off without breaking the site.

Analytics Cookies

We use basic analytics to understand which pages people visit and how they navigate our site. This helps us improve the user experience. The data is aggregated and doesn't identify you personally.

Most browsers let you control cookies through their settings. Blocking all cookies might affect how our website works for you.

Data Transfers and Storage

We're based in Alberta, Canada, and most of our data stays within Canadian borders. When we use cloud services or work with partners, your data might be processed or stored in other locations.

If your information leaves Canada, it's subject to the laws of wherever it's stored. We choose service providers carefully and ensure they maintain appropriate security standards. If this matters to your business, we can discuss specific data residency requirements.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email and update the date at the top of this page.

If you keep using our services after we update the policy, we'll take that as acceptance of the changes. If you disagree with updates that affect active services, contact us to discuss your options.

Privacy Concerns and Complaints

If you're concerned about how we've handled your information, talk to us first. Most issues can be resolved through direct communication.

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. They're the federal authority that oversees privacy law compliance.